General
What exactly does Heymommies do?
Heyommies offers products that make breastfeeding easier, such as portable breast pumps and milk warmers. We provide sustainable solutions that offer both comfort and efficiency, with an eye for the future of you and your little one.
Where can I get Heymommies products?
Heymommies products are available only through our webshop. We are also busy setting up collaborations with other parties.
What makes Heymommies different from others?
Heymommies distinguishes itself by high-quality products that combine simplicity, convenience and durability. Our breast pumps and milk warmers are designed with attention to quality and longevity, so that you can trust carefree on products that support your busy life and contribute to a better future.
How can I stay informed about the latest products and offers?
Sign up for our newsletter in the footer of the website to stay up to date with the latest products and offers!
How can I change my order after I have ordered?
To change your order after placing it, please contact our customer service via contact .
When will a product be back in stock?
When a product is out of stock, you can sign up for a notification. You will then receive a message as soon as the product is available again.
Does heymommies also sell B2B?
Yes, Heymommies also sells B2B. Contact us at info@heymommies.nl for more information.
Why express milk?
Expressing milk is the best and healthiest way to give your baby breast milk when direct feeding is not possible. It provides optimal nutrients and strengthens your baby's immune system, while maintaining flexibility.
Shipping & Delivery
Where do we ship?
Heymommies delivers with care to the Netherlands, Belgium, German and the Scandinavian countries Denmark, Norway and Sweden. This way our products are always within reach, wherever you are.
When will I receive my order?
Is your order later than expected? Please wait a little longer, it can be delayed by various factors. Check the status via our Track my order page. Still can't figure it out? Then contact us via contact .
How much does shipping cost?
For the Netherlands and Belgium, we charge a standard shipping rate of €4.95, with free shipping on orders over €100. For all other countries, a flat shipping rate of €6.95 applies.
What if my order is lost in the shipping process?
Unfortunately, this can happen. If your order is lost during the shipping process, please contact us immediately. We will make sure the problem is solved as soon as possible.
Are there any additional costs charged upon delivery, such as VAT or import duties?
No. We deliver under DDP conditions (Delivered Duty Paid). This means that all import duties, VAT and other customs costs are already included in the price. So you do not pay anything extra upon receipt.
Warranty & Return Policy
What if I receive a defective product?
If you receive a defective product, this is fully covered by our warranty, which we cover 100% for you. We will then send a replacement part or a completely new item as soon as possible. Please contact us directly via contact to resolve the issue.
What if I want to return my order?
If you want to return your order, please check the returns page to see if it is still possible and to register a return.
What guarantees does heymommies offer?
Heymommies offers a 12-month full product warranty and a manufacturer's warranty for a specific period, depending on the product. Read more about our guarantees on the warranty here page.
Environmental Impact & Responsibility:
Which sustainable materials does heymommies use in the products?
We use BPA-free materials that are produced without harmful substances, with a view to a sustainable future for you and your little one.
How does heymommies contribute to reducing waste and CO2 emissions?
heymommies contributes to reducing waste and CO2 emissions by carbon offsetting, offering direct shipping from the supplier to minimize transportation, and sustainable shipping options. In addition, we use sustainable materials in our products and packaging, which reduces our carbon footprint.
Are heymommies packaging recyclable or biodegradable?
heymommies packaging is partly recyclable or biodegradable. We strive to use as many sustainable materials as possible, but some parts may not be fully biodegradable yet. However, we continue to work on further improvements to reduce our impact on the environment.